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POLICIES

Our polices can be found below

Privacy Policy

Cognition Training & Consultancy (“we”, “our”, “us”) is committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, why we collect it, and how we keep it secure.

What we collect

We may collect:

  • Information you provide via contact forms, booking forms, or email

  • Basic analytics data (e.g., page views, device type, approximate location)

  • Payment information processed securely by third‑party providers

  • Cookies and similar technologies (see Cookie Policy)

How we use your information

We use your information to:

  • Respond to enquiries

  • Manage bookings and deliver training

  • Provide consultancy services

  • Improve our website and services

  • Meet legal or regulatory obligations

We do not sell your data or share it with third parties for marketing.

Lawful basis

We process data under:

  • Contract (e.g., training bookings)

  • Legitimate interests (e.g., responding to enquiries)

  • Consent (e.g., optional marketing)

  • Legal obligation (e.g., safeguarding or regulatory requirements)

How we protect your data

We use secure systems, access controls, and appropriate technical measures to protect your information.

Your rights

You can request:

  • Access to your data

  • Correction or deletion

  • Restriction of processing

  • Withdrawal of consent

Contact

For any privacy‑related queries:

Email: info@cognitiontraining.co.uk

Address: 13 Oriental Road, Sunninghill, Ascot, Berkshire, SL5 7AZ

Cookie Policy

​Our website uses cookies to improve your experience and help us understand how visitors use our site.

What cookies we use

  • Essential cookies – required for the site to function

  • Analytics cookies – help us understand traffic and usage patterns

  • Functional cookies – remember your preferences

  • Marketing cookies – only if you opt in

Managing cookies

You can accept, reject, or customise cookies via our cookie banner. You can also adjust your browser settings at any time

Website Terms of Use

Terms of Use

By using this website, you agree to the following terms.

Purpose of the website

This site provides information about our services. It does not constitute legal advice.

Intellectual property

All content, including text, graphics, and training materials, is owned by Cognition Training & Consultancy unless stated otherwise. You may not copy, reproduce, or distribute content without permission.

Accuracy

We aim to keep information accurate and up to date, but we cannot guarantee completeness or accuracy at all times.

Liability

We are not liable for:

  • Losses arising from use of this website

  • Reliance on information provided here

  • Third‑party links or content

Changes

We may update these terms at any time.

Training Terms and Conditions

Bookings & Payment

Bookings are confirmed once payment is received. Invoices must be paid by the due date stated.

Cancellations & Refunds

  • Cancellations more than 14 days before the course: full refund

  • Cancellations within 14 days: 50% refund

  • Cancellations within 7 days: no refund

  • You may substitute a delegate at no additional cost.

Course Delivery

We reserve the right to:

  • Amend course content

  • Change trainers

  • Reschedule sessions (with reasonable notice)

Use of Materials

Training materials are for personal or organisational use only. Redistribution or commercial use is prohibited.

Behaviour & Conduct

We expect respectful, professional behaviour from all participants. We may remove delegates who breach this expectation.

Consultancy / Service Terms Summary

Independent Investigation Services – Terms Summary

Scope

We provide independent investigation services in line with relevant legislation, sector standards, and your organisation’s policies.

Independence & Conflicts

  • We operate with full independence. Any potential conflict of interest will be declared immediately.

Confidentiality

All information shared with us is treated confidentially and handled securely. We may disclose information only where legally required (e.g., safeguarding concerns).

Reporting

Our reports are evidence‑based, impartial, and aligned with procedural fairness.

Full Terms

Full contractual terms are provided upon engagement.

Complaints Policy

Scope

We are committed to delivering high‑quality services. If something goes wrong, we want to know.

How to raise a complaint

  • Email us at [your email] with:

  • Your name

  • Details of the issue

  • Any supporting information

What happens next

  • We will acknowledge your complaint within 5 working days

  • We will investigate and respond within 20 working days

  • If the issue is complex, we will keep you updated on progress

Escalation

If you remain dissatisfied, we will outline further options

Safeguarding Statement

Scope

We are committed to promoting safe, respectful environments in all our work.

We:

  • Follow relevant UK safeguarding legislation

  • Maintain appropriate training and professional standards

  • Respond appropriately to disclosures or concerns

  • Escalate issues where legally required

  • Safeguarding is a shared responsibility, and we expect clients and participants to uphold the same standards.

Accessibility Statement

Scope

We want our website and services to be accessible to everyone.

Our commitment

  • We aim to:

  • Use clear, plain language

  • Provide accessible digital content

  • Offer alternative formats on request

If you experience barriers

lease contact us and we will work with you to provide the information you need.

Disclaimer

The information on this website and in our training is for general guidance only. It does not constitute legal advice. While we strive for accuracy, we cannot guarantee completeness or applicability to every situation.

We are not responsible for how organisations interpret or apply the content.

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